Privacy Policy

Effective Date: June 29, 2026

This Privacy Policy describes how MyCRM ("we", "us", "our") collects, uses, stores, and shares information when you use the MyCRM mobile application and related services.

1. Scope

This policy applies to:

The MyCRM mobile app on iOS, Android, and other supported platforms

The backend services used by the app to store and process your data

Related settings screens, notifications, document viewing, file uploads, and account management features

2. Information We Collect

The app is designed for CRM and internal business operations. Depending on how you use it, we may collect:

Account information such as name, email address, phone number, password, role, and profile image

Authentication data such as access tokens and refresh tokens

CRM content such as leads, clients, staff records, projects, tasks, issues, renewals, vendor records, calendar events, notes, comments, reminders, and dashboard activity

Enquiry and communication data such as book-a-call requests, web enquiries, career enquiries, contact form submissions, and related attachments or resumes

Files and media you choose to upload, including images, documents, and profile pictures

Notification data such as Firebase Cloud Messaging tokens and notification preferences

Device and technical data such as device model, operating system, and platform version, used for push notification delivery and troubleshooting

Local app settings such as dark mode, biometric preferences, and voice notification preferences

We do not collect data for third-party advertising, and we do not track you across other companies' apps or websites.

3. How We Collect Information

You provide it directly when you log in, edit your profile, create records, upload files, or update settings

The app sends data to our backend when you use CRM features

The app stores selected values locally on your device for convenience and security

Firebase Cloud Messaging is used to deliver push notifications

Device authentication features are used when you enable biometric sign-in

4. How We Use Information

Authenticate users and maintain sessions

Provide CRM functionality such as managing leads, clients, staff, projects, tasks, and renewals

Show dashboards, reports, notifications, and reminders

Upload, download, and preview files and documents

Deliver push notifications and, if enabled, voice (text-to-speech) announcements

Store app preferences such as theme and notification settings

Maintain security, debug issues, and improve app performance

5. Legal Basis for Processing

It is necessary to provide the app and its features (performance of a contract)

Your organization or administrator has authorized the processing (legitimate interest)

You have given consent for optional features such as biometrics, notifications, camera access, or voice announcements, where required by your device or platform

6. Permissions We May Request

Camera — to capture or upload profile and other images

Photos and media — to choose files or images from your device

Notifications — to receive push notifications

Biometric / device authentication — to enable fingerprint or Face ID sign-in

Audio output (text-to-speech) — to read notifications aloud. This is used only for spoken output; the app does not record or access your microphone.

You can manage these permissions at any time in your device settings.

7. Sharing of Information

We do not sell personal information. We may share information:

With your organization's authorized users and administrators

With service providers that support app operation — hosting, authentication, storage, push notifications (Firebase/Google), or biometric services (Apple/Google) — under obligations to protect your data to the same standard described in this policy

When required to comply with law, enforce policies, or protect rights and safety

8. Storage and Security

Access tokens and sensitive session data are stored using platform-secure storage where available

Some preferences are stored in local app storage on your device

The app communicates with our backend over HTTPS

No system is completely secure, but we take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.

9. Data Retention

We retain information for as long as necessary to provide the app, meet legal or operational requirements, and support your organization's internal CRM records.

If you sign out or uninstall the app, data may remain in backend systems according to your organization's retention rules, unless you request deletion.

10. Account and Data Deletion

You may request deletion of your account and associated personal data at any time by:

Contacting us at the email in Section 14

Asking your organization administrator to remove your account, if your access is managed by an organization

We will delete or anonymize your data within a reasonable time after a valid request, except where retention is required for legal, security, or fraud-prevention purposes.

11. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or request a copy of your personal data

Request deletion of your data

Object to, or request restriction of, certain processing

Withdraw consent at any time where processing is based on consent

Opt out of the sale or sharing of personal information — we do not sell or share personal information

Lodge a complaint with your local data protection authority

To exercise these rights, contact us using the details in Section 14.

12. Notifications

The app uses Firebase Cloud Messaging to deliver push notifications; this requires registering a device token with our backend.

If enabled, the app may also use text-to-speech to read notifications aloud. No audio is recorded as part of this feature.

You can manage notifications through your device and in-app settings.

13. Children's Privacy

MyCRM is a business application intended for use by working professionals and is not directed to children.

We do not knowingly collect personal information from children under 13 (or the applicable minimum age in your region).

If you believe a child has provided us with personal information, contact us so we can delete it.

14. Contact

Legal entity name: TECHNOFRA
Email: support@technofra.com
Address: 5Th Floor, 501, Ghanshyam Enclave, New Link Road, Lalji Pada, Kandivali West Mumbai, Maharashtra 400067 India
Website: https://technofra.com/

15. Changes to This Policy

We may update this policy from time to time.

If we make material changes, we will update the effective date above and present the revised policy in the app or on our website.